We respond to support enquiries within 1 business day, typically within a few hours during working hours.
Visit our contact page, fill in your pickup and delivery details along with your cargo information, and submit the form. We respond with a price and availability within one business day.
We operate UK-wide from our Arbroath base. Regular routes run between Scotland, Northern England, the Midlands and London. Same-day service is available for urgent loads.
Once your load is on the road, your named driver provides live status updates by phone. Contact us for an update at any time during working hours.
Email us at support@emilylogisticsltd.co.uk with your booking reference, a description of the issue, and any supporting evidence (photographs, delivery notes). We acknowledge claims within 5 working days.
See the complaints procedure below. We take all complaints seriously and aim to resolve them quickly.
Step 1: Contact us by email at support@emilylogisticsltd.co.uk with details of your complaint.
Step 2: We will send a written acknowledgement within 5 working days.
Step 3: We will investigate and provide a full written response within 14 working days.
Step 4: If you are not satisfied with our response, you may escalate to Citizens Advice (citizensadvice.org.uk) or your local Trading Standards service (gov.uk/consumer-advice).
Monday to Friday 07:00–18:00, Saturday 08:00–13:00, Sunday and public holidays closed. Emergency contact for loads already in transit is available via the driver’s direct line.